Amazon.fr Sucks!

[cppgenius]

Today I found (yes I had to log into my account to find this out, they did not even e-mail me to let me know) that my Un Regard 9 DVD will only be available (to Amazon) after 25 December, which means I will get the package no sooner than 31 January 2007.

This really sucks, I can't see what's the problem, if Joanna's aunt was able to buy it from a local Belgium store, what's the problem with Amazon. Polydor is a good record company, so I can't believe the problem lies with them. And best of all it is Amazon.fr. I would have understood if it was Amazon.com, because Amazon.com is not a local online shop for Lara's products and they have to import most of Lara's stuff, but Amazon.fr is a local store, so what's up with them!

And it is not that I'm jealous of Joanna, I'm glad she does not have to wait as long as me. Hey I'm sounding like a child not getting his Christmas presents on time ;D, I guess that's the price to pay if you really want a specific item.

Maybe I should just have ordered the DVD (but I really want the bonus content that comes with the DVD/CD combo)

Doesn't matter how you look at it, Amazon.fr sucks - Period!

[ocelot]

That's horrible! I guess there are reasons why I always wait for the Canadian release of Lara's stuff. Hope you find some way to get it sooner.

[achebeautiful]

Of all the people in the world for this to happen to, I can't believe it happened to you Coenraad! That is very unforunate to say the least. Sorry to hear!

[cppgenius]

Hey guys, I'm still waiting for Un Regard 9 but got the following e-mail today.

Can someone please check it for me, I want to make sure I understand it correctly. I chose to have Amazon delay the shipping of the package until all items are ready (to save on shipping costs, importing to South Africa costs an arm and a leg these days). Will Amazon carry the costs of the other shipment or do they still suck.

Thanks!

A votre attention, de la part d'Amazon.fr.

Nous vous informons qu'une partie de votre commande vient d'etre
envoyee a son destinataire. Soyez assure que le total de vos frais
d'envoi n'excedera pas le montant initialement annonce (EUR 16,80): cette
livraison supplementaire vous est offerte par Amazon.fr.

Le reste de votre commande sera expedie des que les articles restants
seront disponibles.

.....

par Courrier International.

Le service de livraison utilise ne propose malheureusement pas de suivi des
expeditions.

Vous pouvez consulter et editer vos commandes en ligne en accedant a
"Votre Compte". Cliquez pour cela sur le lien suivant :
www.amazon.fr/votre-compte

Detail de votre commande n° ..... (passee le novembre 03 2006
19:46 MET):

....

Cet e-mail vous informant de l'envoi de votre commande termine ainsi le
traitement de votre commande.

--------------------------------------------------------------------------

Seuls les articles expedies dans ce colis vous ont ete factures. Les
articles suivants vous seront envoyes separement des qu'ils seront
disponibles :

.....

Notez que vous pouvez egalement acceder a votre compte en cliquant
sur le bouton du meme nom situe en haut a droite des pages du site,
ou sur le lien en bas de toutes nos pages.

Pour toutes questions supplementaires, nous vous conseillons de
consulter nos pages d'aide a l'adresse suivante:

www.amazon.fr/aide

Si vous avez deja consulte les liens indiques ci-dessus mais que vous
devez prendre contact avec nous, vous trouverez toutes les
indications necessaires dans la section "Contactez nous" de nos pages
d'aide en ligne.

Note: cet e-mail vous a ete envoye a titre de confirmation. L'adresse
d'expedition ne peut pas recevoir de messages: merci de ne pas
repondre a ce message.

Merci d'avoir choisi Amazon.fr.

---------------------------------------------------------------------
Votre Service Client
www.amazon.fr

Amazon EU Sarl
---------------------------------------------------------------------

[ocelot]

From what I understand, Amazon France is going to send you the available items now and when the delayed items become available they will send them to you at no extra cost than the cost they originally quoted. I'm not positive about this. I will try to go over it again some other time more carefully (there's alot of words I don't understand, so I'm not 100% sure that is what it means).

[ocelot]

For your information, on the behalf of Amazon.fr

We inform you that a part of your order comes to be sent out to your destination. Be assured that the total of your shipping expense will not exceed the amount initially announced (EUR 16,80): this delivery supplement you are offered by Amazon.fr.

(This is the first part I'll try to translate more tomorrow)

[achebeautiful]

Leona, you are awesome! It's great of you to do this for Coenraad!

[ocelot]

The rest of your order will be shipped as soon as the remaining articles will be available.

_________________________________

For International Courier

The delivery service cannot use the service unfortunately as follows the dispatch.

You can consult the some links reached at "Votre Compte" (Your Account). Click for that on the link followed:

www.amazon.fr/votre-compte

Detail of your order... (last November 3, 2006)

_________________

This email informs the sending of your order to finish the way the treatment of your order.

______________________

Only the articles shipped in this packet you have been billed. The articles remaining will be shipped to you separately in that will be followed:

[ocelot]

Note that you can equally accede to Your Account in clicking on the button of the same name placed high-right on the pages of the site or the link down at the bottom of all your pages.

For all supplementary questions, we recommend you consult our help pages at the following address:

www.amazon.fr/aide

Si you have already consulted the advisable links on top this but that you have to take contact with us, you will find all the indications necessary in the section "Contactez-Nous" (Contact us) some links on our help pages.

Note: This email you have been sent is a title of confirmation. The shipping address can not recieve messages: Thank you for not responding to this message.

[ocelot]

Hopefully you can figure out what's going on because I don't have a clue.

[cppgenius]

Thank you so much Leona, you are great. You cleared it all up and removed the confusion I had about this matter.

Perhaps they read my e-mail I sent to Paula when I told her about their bad service and decided to send the one item in advance, although I said that they should wait until all items are ready. But they are sending me the other item free of charge in this case, I'm only paying the original shipping fee.

They normally charge you a fixed fee per shipping plus a fee per item. So they are shipping two items, but I'm only paying as if it was one shipment. I guess they started to feel sorry for me and appreciated my patience with them for waiting so long.

Well I haven't yet heard anything about Un Regard 9 so I have to wait and see.

Once again thanks Leona, you were very kind to help me. You will make a good client support agent for Amazon.fr (Send them a bill for your services rendered here at the forum) ;D

[lapayin]

I believe that is Amazon's policy. That happened to me before where I asked to send all items together. After waiting a while they sent some items then the delayed item at a different time. They did not charge me any more for shipping.

[smoothlara]

i bought my Un Regard 9 combo, among other cds, from amazon.fr too coz i couldn`t wait, and personally i had no problems.